By Sea Transfers and Tours Refund Policy
Once any pre-paid service is scheduled, and paid, there is no refund for any reason. The non-refund policy is due to limited reserved seating on each airport to hotel, or hotel to airport transfer.
Airport arrival and transfer:
If pre-paid guest arrives at the airport and does not get through customs in time to meet the concierge, resulting in the departure time being missed, guest must use “WhatsApp” to call or text By Sea Transfer and Tours to provide status. If guest cannot make departure time, then By Sea Transfers and Tours will provide guest ground transfer at special discount with another supplier. If roundtrip transfers were purchased the return transfer will remain as scheduled. It is highly recommended that guest add “Fast Track” VIP airport service to bypass possible custom entry lines. Fast Track can be purchased through By Sea Transfer and Tours website.
In the event the airline was late, or canceled, at no fault of the guest, By Sea Transfer and Tours will pride full credit for another date. This will be set-up by the customer notifying By Sea Transfer and Tours customer service through WhatsApp.
Hotel Pickup and Transfer to Airport:
By Sea Transfers and Tours does not arrange pickup at any resort for return service to the airport. If guest is staying at a resort that does not have a boat dock, By Sea transfers and Tours will provide instructions to guest about where and what time guest must arrive for pickup at a marina or location where pickup service is provided. If guest does not arrive at the pickup location at the time designated By Sea Transfers and Tours will not wait and depart without guest with the guest responsible for finding another airport transfer service. Guest must understand that service cannot be delayed assuring other guests using the airport transfer service arrive at the airport at the designated time listed in the service agreement. There and no refund available for missing pickup time. Guest should have all luggage and persons at the designated pickup spot 15 minutes prior to scheduled time. There is no rescheduling or refunds.
Weather and act of God Exceptions:
In the event weather conditions prevent scheduled service then all guests will receive full refund and each client referred to other transfer options. If round trip transfers were purchased, but weather caused one-way to be canceled, then that one-way will be refunded, but the other scheduled service will remain as listed on the itinerary. Such cancelation is determined by the Captain and concierge assigned to the service with guest notified by WhatsApp call or text.
Notifications:
In the registration process all guest will provide their email, cell phone number, and recommend the guest to subscribe to mobile applications called “WhatsApp” for communication during the trip.
