FAQs

Each passenger can take two carry on and one large check-in type bag.

Yes, but oversized bags have extra weight and require small added fee.

Child under 4 years old will be considered a “lap” child and no cost. Any child 4 years or older will be considered a seat for total seat fee.

Currently the current speed boat offers 14 seats.

When you arrive to St Lucia and get to our welcome lounge you are given a beautiful “wine” glass with lid as a gift to keep. Then get your glass filled with your beverage of choice based on the options available. One the return trip you can fill up your glass with unlimited refills based on beverages available. Some of the options include spice rum, coconut rum, white rum, vodka, whisky, white wines, red wine, beer selections, coke, coke zero, sprite, diet sprite, ginger ale, club soda, and when available special rum runner mix.

No, we offer $50 per person credit towards your ground transfers that must be made with By Sea Transfers and Tours. Once guest are being loaded in the van for transport to the boat dock, the concierge will text, what's app, and try to call to get an update on your status. If you can exit to the curb, with your luggage, the van driver will swing by the airport to pick you up, but if you are not ready you will be directed to visit a partner kiosk for ground transfers and receive $50 credit per person. The ground transfer payment will be direct to the partner ground transfer company. This is why we highly recommend entry Fast Track service to avoid long custom lines. Airport return: If you miss the return to airport pick up time at your resort dock, or assigned marina, we do not wait as other guest could be affected. If you are more than 5 minutes late, we will not wait, and no credit applied.

The ferry offers a larger vessel with many more passenger seating that does not drop-off at all resort docks. The ferry offers drop-off at certain marinas then guest(s) are transferred by ground the balance of the transfer.

There is no doubt the helicopter is the fastest and great view option but there are setbacks. Your luggage is separated and driven to your accommodation and on the return flight to the airport you must leave your luggage out in the resort lobby to be picked up to be driven to the airport where you collect all luggage when you land at the airport. The helicopter will only take off with minimum of 4 passengers booked with maximum of 6 passengers. You are depending on good weather and if the pilot is available. Typically, you will not know if you have a flight until the day of departure. You must get a taxi and pay more fees to get from the helicopter pad to your resort or from the resort to the helicopter pad located near the cruise ship dock area at a smaller airport that could cost $30 to $40 USD per passenger for the ground transfers adding more cost to the most expensive service.

All guest will be refunded if the transfer service is not available with ground transfer recommendations will be provided.

Yes, based on one-way or round trip, and the resort location will determine the price from 1 passenger up to maximum 14 passengers.

Since the service has limited capacity, we do not want to have our guest waiting more than 45 minutes for more guests to arrive. We have set times to depart from the airport and from each resort back to the airport with at least 3 hours to accommodate getting through security and wait times. If you desire a private pick-up, please call or email for special consideration.

No, you must book and reserve that service the same day you book our service as the Fast-Track representatives need time to coordinate your Fast-Track service.

Yes, there is a small boat configured porta potty where luggage is stored. We highly recommend using restrooms prior to departure.

Yes, make sure to email us at <a href="mailto:rob@byseatransfers.com">rob@byseatransfers.com</a>

Based on where you resort is located, and how many guest are aboard, the first stop at Sugar beach takes about 20 minutes, then Jade Mountain another 10 minutes, and other resorts along the coastline could take up to 1 hour and 20 minutes to drop guests off at The Landings and Grand Sandals. Make sure to review the section called “Transfer Schedule” to know airport to resort drop off estimated times and pick up from resort to airport estimated times.

Keep in mind that you will be taking your excursion on an openair speedboat, and you are traveling on the ocean with changing weather conditions. You are traveling to a tropical island in the Caribbean where sudden rain showers can occur while at sea. By Sea suggest considering bringing a light poncho or rain gear for your entire trip, and long sleeve shirt to help with sun exposure, along with sunscreen. The speedboat has a canopy with some shade but not all seats will have shade during the excursion.

By Sea offers unlimited premium alcohol, beers, and no alcohol beverages. There is no food or snacks offered aboard the speedboat, but many tours include lunch.